Terms & Conditions

1. DEFINITIONS

a) “CE” means Cleaning Express Services Limited (registered in England and Wales, registration number 09612809) trading as Cleaning Express.

b) “Cleaner”means the person or firm carrying out cleaning services on behalf of CE.
c) “Client” means the person, firm or corporate bodytogether with any subsidiary or associated company as defined by theCompanies Act 1985 to whom the cleaning services are supplied by theCE.

2. THE CLEANER AND THE CLIENT

a) Each cleaner is self-employed and flexible with her assignments. As self-employed, the cleaner is responsible to pay taxes and relevant social contributions.
b) Each cleaner would carry out the requested work for the client during the agreed day and time.
c) Each cleaner would be paid directly by the client on the day of the cleaning or via bank transfer at the beginning of each week (in some circumstances the cleaner may agree to be paid monthly).
d) The cleaner will stop service if payment is not made on time.
e) There is a £30.00 late cancellation/lock-out fee for canceling orrescheduling a visit with less than 24 hour notice for one-off clients. Thesame fee applies if the cleaners are unable to gain access to theClient’s home, through no fault of CE.
f) The contracted Client agrees to pay the full price of the cleaning visit, if:

  • 1) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment;
  • 2) The Client fails to provide access to the servicepremises thus preventing CE to carry out the booked work;
  • 3)There is a problem with the Client’s keys and the cleaners cannotlet themselves in. If keys are provided they must open all locks
    without anyspecial efforts or skills.

g) CE has a comprehensive insurance policy in place covering damage to your property, theft and cleaners personal injury. CE’s public and product liability is £2m. All claims are subject to an excess of £50 payable by the client. In case of an incident, clients are advised to notify CE within 24 hours of incident so that CEare able to assist in resolving reported problems.

3. THE CLEANER AND CE

a) CE registers each cleaner before introducing the cleaner to the client.
b) All cleaners are fully vetted and trained. Prior to starting work each cleaner would have provided a CV, references, relevant documents as passport, legal status confirmation, proof of address, etc.
c) CE acts as an intermediary and as such it does not employ the cleaners.
d) CE provides operational and technical assistance to each cleaner.
e) CE has an agreement with each cleaner it introduces that the latter would stop working for the client if CE does not receive its fee.

4. CE AND THE CLIENT

a) CE matches the requested needs of the clients when introducing a cleaner for day, time and type of work.
b) CE would introduce a new cleaner as a replacement if the originally introduced cleaner is not available due to illness or some other reason; a one week period would be needed but maximum endeavor would be done to provide an immediate replacement.
c) CE would introduce a new cleaner if the client is not satisfied with the quality of work: a minimum one-week notice is needed although CE will endeavour to organise this ASAP. As with ‘4.b.’ there would be a careful liaison with each client so there is optimum solution in terms of time and expected quality.
d) CE will liaise both with the cleaner and the client to ensure that quality of work is maintained and time preferences (including cancellations) coordinated; there is no limit to the number of times a client can contact CE and ask for advice or assistance.

5. CE FEES, REFUNDS AND CANCELATION

a) CE receives its fee from the client via a spread weekly or monthly payment.
b) Client can cancel the service by giving CE one month’s notice in writing (one week during the first month).
c) For regular cleaning CEwould provide a full proportionate agency fee refund for missed sessions at the request of the client if two or more consecutive sessions are missed. No refund will be made to cover sessions during the notice period. An administration fee of £5 will be applied to process each refund. No administration fee will be applied for refunds within 30 days of joining.
d) As per our agreement with cleaners, they would stop service if the agreed weekly or monthly fee payment to CEis not made.
e) The Client is liable for an employment referral fee of £750.00 per person,should he/she directly employs (either legally or on a cash basis) anyone currentlyemployed/sub-contracted by CE, or employed/sub-contracted byCE within the 1 year period prior to such employment. The Clientagrees to pay this fee whether he notifies CE of his action or CE discovers this employment independently at any time after itoccurs. The Client further agrees to reimburse CE for any and allcollection or legal fees CE incurs in collecting this fee..
f) Return of keys after cancellation and settlement of account can be done by: the cleaner (at last cleaning session); recorded delivery (free of charge and after clients’ authorisation); guaranteed delivery (payable by the client)
g) No refund claims will be entertained once the cleaning service has beencarried out.
h) Refund if due will be issued only if the Client has cancelled a cleaning visitwithin the allowed time (24 hours) prior to the start of the cleaning sessionand a payment has been already taken by CE.
i) For one-off cleans refund will be issued if a cleaner does not attend a cleaningvisit, payment for which has been already collected by CE.

6. PAYMENTS

a) Agency fee can be paid in the following ways: weekly standing order/direct debit, monthly standing order/direct debit, other payments to be specified in the agreement after consultation liaison with CE.
b) Should payment not be received as per the terms, no more cleaningservices will be provided until the outstanding invoice has been settled.
c) If CE is forced to refer the Client’s account for collection to athird party then extra costs may be added to the outstanding amount by thedebt collecting company.
d) Any bank charges incurred due to a Client’s cheque being returned unpaidwill be passed to the Client at a flat rate of £30.00 per cheque.

7. LIABILITY

a)CE shall not be liable under any circumstances for any loss,expense, damage, delay, costs or compensation (whether direct, indirect orconsequential) which may be suffered or incurred by the Client arising from orin any way connected with a late arrival of CEcleaners at the serviceaddress. Cleaners endeavour to be right on time on any visit butsometimes due to transport related and other problems which are beyond theCE’s control, cleaner may arrive with a delay or thecleaning visit may be re-scheduled.
b) CE shall not be liable under any circumstances for any loss,expense, damage, delay, costs or compensation (whether direct, indirect orconsequential) which may be suffered or incurred by the Client arising from orin any way connected with :

  • 1) a cleaning job not complete due to the lack ofsuitable/enough cleaning materials, lack of hot water or electricity, orequipment not in full working order;
  • 2) Third party entering or present at theClient’s premises during the cleaning process;
  • 3) An existing damage to Client’sproperty in the form of old stains/burns/spillages etc. which cannot becleaned/removed completely by
    the cleaner using the Client’scleaning equipment and materials
  • 4) Any damages caused by faulty/not in full working orderequipment or materials supplied by the Client;
  • 5) Any damages worth £50.00or less.

c)CE shall not be liable under any circumstances for any loss,expense, damage, delay, costs or compensation (whether direct, indirect orconsequential) which may be suffered or incurred by the Client arising from orin any way connected with CE carrying out services for the Client ifthe Client has an outstanding amount aged 30 days or more from the date thepayment was due.

8. GENERAL

a) If any estimates of how long it will take the cleaners to completethe job are being provided those are only estimates based on the average timeit takes to clean a home or an office of similar size to the Client’s, it beingdifficult to calculate precisely how long such tasks may take and that a degreeof flexibility may be required. Please note that one off cleans may take longerto complete due to longer intervals between cleaning sessions, number andtype of cleaning tasks required, when compared to the regular maintenancecleaning of the same property.
b) The Client understands that the price he has been quoted is not for a”package deal” and does not include anything apart from cleaning labour.Should you require any further services please discuss these with us.
c) CEmay not empty rubbish bins unless requested to do so due toconfidentiality.
d) The cleaners are not allowed to hand wash any items ofclothing belonging to the Client. CE advises that our cleaners canonly use a washing machine for such tasks.
e) The cleaner cannot lift heavy furniture or work at height, such as up a ladder.
f) All fragile and highly breakable items must be secured or removed.
g) CE reserves the right to make any changes to any part of theseTerms and Conditions without giving any prior notice. CE may addto or alter these Terms and Conditions from time to time and any alterationsor additions will apply to new business but not to existing contracts. Pleaserefer to your copy of these Terms and Conditions. 

9. THE LAW

This agreement shall be subject to the Laws of England and Wales and parties submit to the jurisdiction of the Courts of England and Wales.

10. OTHER

Nothing excludes or limits our liability for death or personal injury caused by our negligence, or for any matter which it would be illegal for us to exclude or attempt to exclude its liability, or for fraud or fraudulent misrepresentation. Subject to this, our total liability howsoever arising in connection with this letter, the provision of the cleaning services or the agreement between you and us shall be limited to £2,000,000 and we shall not be liable to you for any losses or claims for compensation which do not arise as a direct result of the provision of the cleaning services by us to you.

Corrections on the above terms and conditions can be made with the mutual agreement of CE and the Client; these can be sent to us via email or post.