October 2022
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will never sell, share or use your personal information other than as described here.
About This Privacy Policy
This policy sets out how we will use and share the information that you give us. This policy describes your relationship with Cleaning Express Services Ltd.
Who We Are And How To Contact Us
Cleaning Express Services Ltd is incorporated in England & Wales (registration number 9612809) and is registered with the Information Commissioner’s Office under the Data Protection Act 1998 ICO registration number ZA320073. The data controller is the Company Director.
You can get in touch with us in any of the following ways:
Email: info@cleaning-express.com
Phone: 02036330390
Send us a message through our website: https://cleaning-express.com/contact/
How to change your preferences
You can call us on 0203 633 0390 or email to admin@cleaning-express.com to change your preferences at anytime.
How we operate
We operate in line with EU GDPR (May 2018) data protection guidelines and respect all your rights under GDPR. We are committed to maintaining your personal rights and allow all users to change or withdraw their opt-in options at anytime. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office.
Who this privacy policy applies to
Cleaning Express Services Ltd is a company providing residential and commercial cleaning services. This policy relates to its stakeholders, including our employees, customers, suppliers, partners or associates. Processing of your data is required in order to offer you these services.
What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect.
• Contact Details
• Full Name
• Phone Numbers
• Full Address including town, county and postcode
• Email Address
• Contract data and other employment information
We will also keep information such as job application forms and booking forms, which includes what jobs you want doing, the frequency of these and price(s) quoted. If any information changes at a later date we will update as needed and require you to agree to this. We also keep copies of invoices, services, contracts, comments and feedback. All the physical information we hold is kept in a safe and secure way in our lockable safe, the digital information is kept on a private secure server.
How your information will be used
We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing.
We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), product and service details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details and bank account details).
We may take personal information from:
• Information that you provide to us when registering with our website (including your email address);
• Information that you provide when completing your online profile (including your name, gender, date of birth and any educational details and employment details you provide);
• Information that you provide to us when signing up to any distribution lists to receive correspondence from us;
• Information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details)
Personal data we receive will be used for the purposes it was provided, including:
• To respond to queries from you regarding the possible purchase of goods or services;
• To carry out our obligations arising from any contracts entered into between you and us including provision of services, and to respond to queries from you regarding those contracts;
• To manage and administer the relationships between you and us;
• To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; and
• To obtain feedback from you regarding us; and
In accordance with your preferences, we may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you. We may use your personal information in order to ascertain the services, promotions and offers that are likely to be of particular interest to you. This document explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any purchases you make or services you use.
Scope of Consent
We require the above information to ensure that it is safe and agreed by you for us to carry out the service(s) you require and to also ensure that we are working in adherence to our insurance policies. Our lawful basis for processing this personal information is a ‘contract’ and in some cases ‘legitimate interest’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. In order for us to fulfill our part of the contract (carry out services). You must fulfill your part of the contract (share your personal information).
You do not have to share your personal data with us, but if you do not, we cannot, unfortunately, offer you any services with Cleaning Express Services Ltd. You will be able to withdraw that consent at any time by the methods described.
Opting out at a later date
Where we have asked for and obtained your consent, you can amend or withdraw your consent at anytime. You can also choose to object to processing at anytime. We respect all user rights as defined in GDPR. If you have any comments or wish to complain please visit Cleaning Express Services Ltd or contact us anytime.
How we store and process your data
Your account data will be collected stored and processed in the UK only. We will hold your personal information on our systems for as long as is necessary for the relevant activity and for the performance of our contract. If you request that we stop sending you any marketing information, such as offers, competitions, etc we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
Our obligations
We are a data controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the Data Protection Act 1998 and the GDPR (2018) in the way we use and share your personal data. Among other things, this means that we will only use your personal data:
- Fairly and lawfully
- As set out in the legislation and this policy
- To the extent necessary for these purposes
- We will take steps to ensure your data is accurate and rectify data as necessary
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Parties
We may have to share your personal data with the parties set out below for the purposes described in this document:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage, please contact us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
As well as your ability to accept or reject cookies, we also require your permission to store cookies on your machine, which is why when you visit our site, you are presented with the ability to accept our terms of use, including the storage of cookies on your machine. Should you not accept then you are free to leave our website, at any time.
Legitimate Interests
Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including payments, accounting, payroll and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).
Contacting us, exercising your information rights and Complaints
If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please call 0203 633 0390 or email admin@cleaning-express.com. We will process SARs within 30 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
