I have started Cleaning Express with a vision to help hundreds of families in London. The company has been built around listening to our customers and understanding how we can help them to make a difference in their lives. I personally screen and interview all cleaners applying for a job with us.
All cleaners have to pass our internal skills test. We check identification, tax and residence documents carefully and collect references before we look whether the candidate has the right personality for the job. New cleaners work alongside one of our supervisors initially or they are tested on cleaning one of the homes of our management team.
What we do?
We are a professional property cleaning company serving domestic and commercial customers across London. We specialise in house cleaning, office cleaning, end of tenancy cleaning, deep cleaning and carpet cleaning.
I believe that appreciation and gratitude help in enhancing the performance of cleaning staff. I apply this belief on the appointed cleaners. I decided that I would create a positive experience for staff, which would stimulate learning and continuous improvement. A normal person cannot be persistent with their job, the level of performance varies in different situations. I treat all of them with kindness and try to make them understand that their performance has not been up to the mark. In addition to this, I provide them with suggestions to improve their performance.
From the very beginning, I decided that providing training was important despite the business having no funds for a training budget. Some cleaners say that I am very demanding, but I believe it is important for cleaners to receive regular, constructive feedback about their work, as this is the only way to improve standards and customer satisfaction. I always try to find an individual approach to each of the cleaning operatives and understand their family problems, health issues and life changes.
How we started
I developed an idea to start a cleaning business after I spent a few years cleaning properties in Greenwich & Blackheath in South East London. I have gained new skills and understood cleaning methods over these years and my schedule was always full with more customers asking for more of my time. Although I was very happy with my jobs I was aware of the reality in the cleaning industry: low staff morale and low pay regardless of cleaner’s experience or type of work. I decided to create a better company, which would care about all staff, tackle low morale and motivation, and as a result, would drive quality and customer satisfaction. Despite very little marketing more and more customers were signing up for the service every day in the last 2 years. Recommendations have spread through friends and family of our existing customers and Cleaning Express has been taking more and more domestic and commercial customers.
Founder & Managing Director